Frequently Asked Questions

What is the Affordable Connectivity Program (ACP)?

The Affordable Connectivity Program is a federally funded initiative that helps eligible households receive free or discounted internet and mobile services. It was created to ensure families and individuals with limited income can stay connected to work, school, healthcare, and essential services.

Who can qualify for a free government phone through ACP?

You may qualify if your household income is at or below 200% of the Federal Poverty Guidelines or if you receive benefits from programs like SNAP, Medicaid, SSI, WIC, Federal Public Housing Assistance, or Tribal assistance programs. Eligibility also extends to households with students in the Free or Reduced School Lunch or Breakfast Program, or individuals awarded a Federal Pell Grant during the current year.

How do I apply for a free smartphone through this program?

Start by entering your ZIP code and contact information in the form provided on this site. You’ll then complete a secure application and may need to upload proof of your income or participation in an approved government program. The process usually takes just a few minutes.

What comes with the free phone service?

Your plan includes unlimited talk, text, and data. Many plans also offer mobile hotspot access and international calling to select countries. The exact features may vary slightly depending on the service provider in your area.

Does being enrolled in programs like SNAP or Medicaid guarantee approval?

Receiving benefits from eligible programs makes you likely to qualify, but you’ll still need to submit an application and provide documentation. Approval is based on verifying your eligibility through the national program database.

What kind of phone will I get?

Phones are typically modern Android smartphones equipped with features like a touchscreen, camera, and internet access. Device models vary by provider and inventory, but all meet current usability standards. While iPhones are less common, some providers may offer them when available.

How fast will I receive my phone after approval?

Most approved applications are processed within 1–3 business days. Once approved, your phone is shipped directly to your address and typically arrives within 7–10 business days, depending on location and shipping conditions.

Do I have to pay anything upfront or commit to a contract?

No. There are no sign-up fees, credit checks, or contracts. The service is 100% free for eligible users. Some providers may offer optional upgrades like a discounted tablet for a small one-time fee.

Will I need to renew my eligibility each year?

Yes, annual recertification is required to keep your free service active. You’ll receive reminders to confirm that you still meet the program’s requirements. If you don’t complete the renewal, your service may be paused or canceled.

Can I switch providers or keep my number?

Yes. If you’re already receiving ACP benefits with another provider, you can transfer your benefit and keep your current phone number in most cases. Be sure to check with both providers for specific transfer steps.